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Returns and Refunds
Returns & Refunds
At ROTHMEN, your satisfaction is our priority. If you need to return a product or request a refund, we're here to make the process simple, transparent, and fair.
Returns Policy
We offer two types of returns, in line with UK consumer law:
Change of mind: You have 14 days from the day you receive your order to notify us that you'd like to return it, for any reason — no explanation needed. You then have a further 14 days to send the item back to us.
Faulty or damaged items: If your item arrives faulty, damaged, or not as described, you have 30 days from delivery to notify us for a full refund.
To be eligible for a change-of-mind return, the item must be unused, unworn, with the original tags attached, and in its original packaging.
How to Return an Item
- Email us at contact@rothmen.com with your order number, full name, and reason for the return.
- Our team will get back to you with return instructions.
- Once we receive and inspect the item, your refund will be issued within 14 days, to your original payment method.
Refunds
- Refunds are processed only after we've received and inspected the returned item.
- Refunds are issued to the original payment method (card or PayPal). Card refunds may take a few additional business days to appear on your statement, depending on your card provider.
- For change-of-mind returns, return postage is paid by the customer, unless otherwise stated. For faulty or damaged items, we cover the cost of return postage.
We're always here to help. If you have any questions, contact us at: contact@rothmen.com